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The information transfer nightmare. A project runs for months….Sometimes years. Then one day, the collaborator in charge changes. What usually happens? A few forwarded emails. Some files attached “just in case”. A handover meeting. And a lot of missing context. Because email was never designed to transmit knowledge. Only messages. IRISTIA changes that. With IRISTIA, a project is not handed over via emails. It is handed over via Heritage . The incoming collaborator does not re

"From Customer Interaction to Relationship Memory" Because Customer Memory Is More Than Fields and Pipelines Customer Relationship Management (CRM) systems are designed to centralize customer information: contacts, opportunities, pipelines, activities, structured interactions. They are indispensable. And yet, anyone who uses a CRM knows the same frustration: The most important customer knowledge lives outside the CRM. In emails. IRISTIA does not replace CRM systems.It gives

Because ERP Systems Were Never Designed to Remember Conversations "ERP Executes. IRISTIA Remembers." Enterprise Resource Planning (ERP) systems are among the most critical systems in organizations. They structure operations, transactions, accounting, logistics, and reporting with remarkable rigor. And yet, despite their centrality, ERP systems suffer from a well-known limitation: They manage processes and records  — not the conversations that create them. IRISTIA does not com

And Why Document Management Was Never the Right Answer to Email Memory " From Documents to Memory" At first glance, the confusion is understandable. IRISTIA works with emails, attachments, and information flows. Document Management Systems (DMS) also manage documents, classifications, access rights, and compliance. So is IRISTIA simply a new kind of DMS? The answer is unequivocal: no . And understanding why requires stepping back from tools — and looking at the nature of memo

"Mailbox of the future” The mailbox manages the flow. IRISTIA structures the memory. At first glance, the question seems obvious. IRISTIA works on email. Mailboxes manage email. So does IRISTIA replace the mailbox? The short answer is NO . But the complete answer is more interesting — and more strategic.   The mailbox has an essential and irreplaceable role Mailboxes were designed for one primary purpose: communication . They are personal, operational tools optimized for the

"Why AI Fails in the Mailbox" Broken structure leads to broken intelligence. Artificial intelligence (AI) has made spectacular progress in recent years. Large language models can now reason, summarize, translate, and generate content at an unprecedented level. Yet when applied to email — arguably the largest and most critical knowledge repository inside enterprises — the results remain deeply disappointing. Summaries are approximate. Answers lack context. Insights are unrelia

"The Email Storm" Why IRISTIA Adds Memory Beneath the Inbox For years, email has been managed as a problem to control, not as a memory to preserve. Long before AI entered the conversation, enterprises and individuals were already struggling with email overload. Storage grew. Mailboxes inflated. And productivity suffered. The response, especially in the 2000s and 2010s, was not to rethink memory — but to discipline behavior . When mailbox management became a productivity doctr

"The Corporate Email Memory Layer" From structure to intelligence. For more than three decades, email has been the primary medium of professional communication. Decisions are made in emails. Contracts are negotiated in emails. Instructions, validations, approvals, and strategic discussions all take place in emails. And yet, despite this central role, email has never been treated as what it truly is: the most comprehensive and continuous memory of the enterprise. This paradox

Building Corporate Email Memory — From Personal Communication to Collective Intelligence "Memory is not noise" Structure evolving over time. Email is the most widely used professional tool in the enterprise. It is where decisions are made, instructions are given, contracts are negotiated, and responsibilities are assumed. Yet despite this central role, email has never been designed to remember. IRISTIA introduces a missing layer: corporate email memory , built on structure, c

The Architect of MIME, and One of the Quiet Giants Who Shaped the Modern World "300 Billion Emails a Day" — AI-generated conceptual visualization of large-scale email structures. There are inventors whose names fill history books. And then there are those whose ideas become so deeply embedded in daily life that the world forgets where they came from. Nathaniel Borenstein belongs to this second category, and his influence is far greater than most people realize. In the early 1